Refund policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

– During the Covid-19 crisis tracking numbers may not work or be delayed due to lack of human resources at logistics centers and shipping companies, as well as lack or delays in cargo flights and ships. Due to the Covid-19 crisis Generizz won’t refund any order delivered over 40 days or late.

– This point is valid until the Covid-19 crisis is finished, meaning lockdowns in all interested countries are canceled, cargo flights and ships are back to normal schedule and logistics to normal pace, with backlog absorbed.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit a refund request within 7 days of receiving the product. You can do this by sending a message on the Contact Us page.