Shipping policy

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia and the USA via CJPacket and leading global carriers such as DHL or USPS.

WORLDWIDE SHIPPING

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Generizz are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

*This doesn’t include our 2 - 5 business day processing time.

*All shipping times exclude clearance/customs delays

SHIPPING METHOD

There are three shipping methods you can choose from. 'Standard Shipping', 'Priority Processing' and 'Priority Processing with Shipping Insurance'. The fastest shipping method is 'Priority Processing with Shipping Insurance'. In addition: If a package is lost on the way, a new one will be sent to you free of charge. You can see the exact shipping times for your region in the shipping section during the checkout process.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2 - 5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.